Customer Satisfaction and Retention


Reduced ship-short and ship-late from 50% of orders to 5% of orders, for distributor of assembled components.


  • Reviewed all orders in sample period that  shipped late or shipped with missing line-items.
  • Reviewed procurement practices and identified bottlenecks.
  • Implemented MRP to provide the purchasing department with more accurate visibility on time-phased demand.
  • Produced performance reports on suppliers, to negotiate more timely and complete receipt of components.
  • Implemented 'capable to promise' reporting and  automated alerts  to support sales and customer service personnel.