Case Study - IRIS

"MBSG successfully implemented our integrated CRM, Sage MAS 200 and Shipping Automation Software and helped us improve operating processes and procedures."

THE CHALLENGE

Design and implement an integrated manufacturing, distribution, CRM and customer support solution for a mid-sized manufacturing company with international distribution.

Provide recommendations and support to improve customer service through improved utilization of Sage MAS 200 software.

Provide recommendations regarding on-going system integration and maintenance.

THE SOLUTION

MBSG worked with management to effectively design, test and implement Sage MAS 200 and SalesLogix and other integrated applications.

IRIS uses Sage MAS 200 to:

  • Schedule and control work-flow
  • Monitor production
  • Capture and process sales orders and returns
  • Process orders for its domestic and international distributors and accounts
  • Improve Customer Service / Support
  • Track shipments on-line
  • Purchase and manage inventory at multiple locations
  • Track, monitor and report sales activity by area, sales person, product line and item
  • Notify customers and employees of key events (using Business Alerts)
  • General Accounts Receivable functions
  • General Accounts Payable functions
  • General Accounting functions
  • Generate Professional-Looking Management reports (Using Crystal Reports)

Proven business processes and procedures developed with the assistance of MBSG allow the company to manage its daily operations and order processing.