Remote Support (Using GoToAssist) After you connect with our support consultant on the phone, please fill in the boxes below. Company: Name: Select your support representative: GoToAssist is a web-based tool that allows us to support you in real-time. With GoToAssist, we can temporarily connect to your computer, with your authorization. With GoToAssist, we share your screen (or you share our screen). Both of us can see the same information and worktogether to solve problems. Software, Systems, and Efficiency Experts Connect with us on Facebook